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What You Need to Know Before You Play

Our legal terms set out how pelagitoto operates your account, handles your data, and determines eligibility — all of which depends on local law and the region you access from.

Account eligibility by local lawDANA, OVO, GoPay coveredData handled under privacy policyJurisdiction-dependent accessTerms apply at account creation
pelagitoto What You Need to Know Before You Play
HOW WE HANDLE DATA

Account Security and Policy Commitments

We apply consistent data handling practices across all account types regardless of which e-wallet you use. Your DANA, OVO, or GoPay transaction records are stored only for as long as our retention policy requires, then purged from active systems. Here is how we treat the key areas your account depends on.

Data Retention

Transaction records from DANA, OVO, and GoPay deposits are retained for the period specified in our privacy policy, then removed from active databases in line with our schedule.

Cookie Policy

We use session and analytics cookies to keep your mobile login active across browser tabs. You can manage cookie preferences via your device browser settings at any time.

Account Security

Accounts are protected with OTP verification on login and on withdrawal requests. If you notice an unfamiliar session, use the account security panel to log out all devices immediately.

Data Access Requests

You can request a copy of the personal data we hold on your account by contacting support via email. We process verified requests within the timeframe our policy sets out.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have questions about these terms, want to request account data, or need to dispute a transaction processed via your DANA, OVO, or GoPay wallet, our support team handles all policy-related queries. Use the channel that suits your situation — account issues go to live chat, formal requests go to email.

Live Chat Support Open a chat session from the account dashboard. Policy questions, wallet verification issues, and account access disputes are handled here in real time.
Email for Formal Requests Send data access requests, account closure notices, or written policy objections to our support email. We aim to respond within the timeframe required by applicable policy.
Account Help Centre The help section inside your account covers common legal questions — how data is stored, how to update wallet details, and how to request a transaction history.

Common Questions About Our Terms and Policies

These are the questions we see most often about our legal terms, account rights, and data practices. If yours is not here, open a chat from your account dashboard.

Access depends on local law and eligible regions. You confirm at account creation that your use is permitted where you are. We do not override local regulations.

The core terms are the same regardless of wallet. However, wallet verification steps differ slightly — OVO and GoPay require name matching, while DANA uses account number confirmation.

Send a written request via the support email listed in the help centre. Once your identity is verified, we process and deliver your data record as our policy requires.

Transaction records are retained for the period our data retention policy specifies, then deleted. You can request a full export before closing your account through live chat.

Material changes are flagged on your account dashboard before they take effect. Continued use after the effective date counts as acceptance of the revised terms.

If you disagree with a policy update, contact support before the effective date to close your account. Remaining active after the update date signals acceptance of the revised version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.