Verify Your pelagitoto Account
Account verification is how we make sure your withdrawals reach you and nobody else. It is a one-time process: submit a clear photo of your national ID and a selfie holding it. We match those details to the wallet registered on your account. Once verified, your account is marked clear and future withdrawals skip the document step entirely. Verification also means that
if you ever contact our support team about a disputed transaction, we can confirm your identity quickly and act on your request. Think of it as a lock that only opens for you.
- Prepare your national ID — Have a clear, unobstructed photo of your national ID ready. Make sure the name and ID number are fully visible and match your registered account details.
- Upload via the verification tab — Open account settings, go to the verification section and upload your ID photo along with a selfie holding the document. Mobile camera upload works directly.
- We match your wallet details — Our team checks that the ID name matches the wallet name linked to your DANA, OVO or GoPay account to confirm the account belongs to you.
- Verified status unlocks full withdrawal access — Once your account is verified, the document step is done. Withdrawals process without additional ID prompts unless your account flags an unusual activity pattern.